Ticket Info

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Wristbands

Your RFID wristband is your access to the festival. Every wristband is uniquely identified by a barcode and RF coded tag, linking the pre-purchased pass back to the purchaser. Passes are non-transferable - you cannot share your multiday pass. On entry to the festival you will be fitted with a wristband corresponding to your ticket type. You must leave your wristband on for the duration of its validity. Once the wristband is removed it becomes void.

RFID

Radio Frequency Identification (RFID) is a system that transmits the identity (in the form of a unique serial number) of an object wirelessly using radio waves. RFID is used in many industries and in our case takes the form of a chip that is inserted into each WOMADelaide Festival wristband for event access. The tag has a transmitter and receiver. The Pod (reader) on the festival gate transmits an encoded radio signal to identify the tag. The tag receives the message and responds with its identification information. Once validated we can instantly admit you into the festival. The tags' information, or customer’s booking information, is stored electronically on a secure database. The wristbands themselves do not hold any personal information. Wearers cannot be tracked and the chip has a read range of centimeters, so your privacy and location remains anonymous. Similarly, if a wristband is lost or stolen, it is simply cancelled and another wristband is issued, there is no tracking.

RFID wristband scanners streamline gate access by eliminating crowd congestion and queuing times; making the ticket scanning process easier and more efficient. The technology also eliminates fraud by ensuring people with fake wristbands cannot enter the festival.

Gift Vouchers

Gift vouchers are available for purchase in any format / amount. For more information, or to purchase, please contact bec (at) womadelaide.com.au. All vouchers MUST BE REDEEMED prior to the festival. They will not be redeemable at the gate.

Concession

The following entitle you to a concession priced ticket: Full-Time Student, Australian Pension Card holder, Centrelink Health Care Card holder and YHA member. Please note that you must bring your relevant proof of concession as you may be asked to provide this at the gates. Sorry, a Seniors Card does not entitle you to a concession ticket.

Youth Tickets

Youth Pass holders must be 13 - 17 years old at the time of the festival and proof of age may be required to gain entry. It is a condition of the event Liquor License that after Midnight all people under the age of 18 are in the company and supervision of an adult.

Minors are not permitted to enter the bars even if they are with a parent or responsible adult. Anyone who is considering being the nominated adult should consider this responsibility carefully as they will not be able to enter bars or licensed areas with minors. Proof of age ID is required when collecting a youth wristband - age must be under 18 on the last day of the festival.

Children

Children 12 and under are admitted free when accompanied by a paying adult. There is no limit on the number of children under 12 an adult can bring in and they do not need a ticket in advance. Children must enter with a responsible adult, unaccompanied children will not gain access.

We recommend that parents / guardians obtain a kids wrist band from the volunteers stationed just the inside the gates, the Info Booth or KidZone, to write contact details on in case of separation.

Group Bookings

Group bookings will be available from 1 October 2016. We can accommodate a mix of festival passes to achieve the group 10 pricing (based on Adult 4 or 3 day passes only). Group Bookings close Friday 10 February 2017.

Companion Cards

WOMADelaide is a participant of the National Companion Card scheme, offering disabled patrons holding a current companion card a second ticket for their accompanying companion at no charge.

When you arrive at the Festival Box Office present your National Companion card, our staff will then allocate a corresponding complimentary pass. There is a limit of one companion pass issued on a daily basis. When attending the Festival for multiple days and retaining the same companion, a 3 or 4 Day pass will be issued to your companion. For further information please visit www.companioncard.gov.au/

Gate Ticket Sales / Box Office Hours

Tickets will be available at the gate only if the festival has not sold out. Note that ticket prices will be higher (up to $20 more) if purchased at the gate. Festival Box Office Hours are:

Hackney Road
Friday 11:00am – 10:30pm 

Frome Road
Friday 3:00pm – 10:30pm

Both open Sat, Sun, Mon 11:00am – 10:30pm

Refunds

Please choose carefully, WOMADelaide does not refund tickets. Refunds are sometimes offered in extenuating circumstances and in accordance with the applicable Live Performance Australia Code of Practice for Event Ticketing. WOMADelaide is an all-weather event - no refunds will be made if you choose not to attend due to inclement weather. For full Ticketing Codes of Practice, please visit www.liveperformance.com.au. A pdf outlining the Consumer Code of the Live Performance Australia Ticketing Code of Practice is available HERE.

Terms & Conditions

In purchasing a ticket to WOMADelaide 2017 you are agreeing to our Terms & Conditions. Please find the full WOMADelaide Terms & Conditions HERE.

Fees & Charges

Advertised ticket prices are exclusive of postage and credit card Merchant Service Fees. The Merchant Service Fee is calculated at 1.5% of the entire dollar value of each order. Please note this fee is displayed as the booking fee on your tax invoice.

Ticket Hotline

Please call our ticket hotline on 1300 496 623 for further info. The ticket hotline is open:

Before the festival:
10am - 4pm  MON - FRI

During the festival:
10am - 6pm  FRI - SUN
10am - 5pm  MON