REFUNDS & EXCHANGES
Please choose your ticket(s) carefully. In accordance with Live Performance Australia’s Code of Practice for Event Ticketing, WOMADelaide does not offer refunds for the following reasons:
- Failure or inability to attend the event
- Change of mind
- Late attendance
- Refused entry or eviction from the event
- Changes to the program
- Event dissatisfaction
- Severe weather. WOMADelaide is an all-weather event. No refunds will be made if you choose not to attend due to inclement weather.
WOMADelaide may offer discretionary refunds for extenuating circumstances relating to health or personal reasons. Supporting documentation, such as a medical certificate, may be requested. Full refunds include the value of the ticket(s) ONLY.
If you are not eligible for a refund, a credit note can be issued.
In the unlikely event that the festival is cancelled, rescheduled and/or relocated, WOMADelaide will refund the full value of the ticket(s) and all associated ticketing fees.
Tickets may be exchanged pre-festival or at the festival gates. Any exchange of tickets to that of a lesser value will result in a credit note.
TERMS AND CONDITIONS
No alcohol, glass containers, high back chairs, fundraising, animals (except guide and assistant dogs) can be brought into the venue. Bags will be inspected by security upon entry.
No busking/performing without prior permission from the Event Manager
No person shall interfere with plants, water fixtures, or any other installation within the venue.
The Event manager takes no responsibility for lost or damaged property
WOMADelaide is an all-weather event and will go ahead rain or shine. You agree to wear adequate clothing and footwear for an all-weather outdoor event, suited to the time of year and the weather conditions on the day. Suitable shoes and protective clothing is recommended especially if the weather has been wet or hot.
The Event Manager reserves the right to change the line-up/program without notice
Refunds will not be given for line up alterations/changes.
The Event Manager reserves the right to refuse entry. Refunds will not be given to those who are refused entry to the venue.
Ticket Holders consent to their inclusion in official photographic, film and other visual and audio recordings of the Event and grant the Promoter the right to use such recordings for promotion and other purposes.
Unauthorised sale or duplication of this ticket may result in you being denied admittance to the venue. The venue and/or the promoters are not responsible for any inconvenience caused by unauthorized sale or duplication. In the event that duplicate copies of this ticket are presented at the gate, The Venue and Promoter reserve the right to deny entry to all parties.
Promotional codes - Promotional offers are only available online at womadelaide.com.au. Promotional offers are not valid on already discounted ticket types. Multiple promotional codes cannot be used within one transaction. Promotional codes have no cash redemption value and cannot be transferred. You must not publish or distribute any promotional code. Our standard terms and conditions of sale apply in respect to any orders placed, on our website, using promotional codes.
The Event Manager reserves the right to demand proof of eligibility for concession ticket purchase.
Wristbands must be attached to your wrist prior to entering the venue.
Wristbands must be worn for the period of your pass. Wristbands that have been removed or damaged are void and will not be accepted.
Tickets are not transferable within any single session or day.
If you purchase by phone, post or online your ticket will be posted to you by regular post unless you specify Express Post. Please allow 7 working days for delivery.
Tickets purchased for regular post-delivery must be purchased prior to 23 February 2018. Tickets purchased 23 February – 2 March will be sent via Express Post.
After 2 March 2018 all passes will be collect from venue ONLY. Pick-up of your wristband (entry ticket) is available from 10:00am Friday 9 March at Hackney Rd entrance and from 3:00pm Friday 9 March at both Hackney Rd and Frome Rd entrances; and from 11:00am on Saturday, Sunday and Monday of the festival.
Posting of wristbands will commence from 1 December 2017. Please allow 7 working days from 1 December or your purchase date for delivery.
Prices displayed on this site include GST where applicable, and all prices are in $AUD.
Children 12 and under are admitted free only when accompanied by a ticketed, responsible adult. Unaccompanied children will not gain entry without an adult and you must accompany your children when entering the festival.
It is a condition of the Liquor License for the event that after 12 midnight all people under the age of 18 are in the company /supervision of an adult.
Carers admitted free upon presentation of Carers Card, disabled facilities are available.
YHA members are eligible for concession on the 3-Day and 4-Day pass only, these tickets can be purchased online – valid YHA card number required.
The following entitles you to a concession priced ticket: full time student, Australian Pension Card holder, Centrelink Health Care Card holder, A Department of Veterans Affairs (DVA) card, and YHA member. Please note that you must bring your relevant proof of concession as you may be asked to provide this at the gates.
A senior’s card does not entitle you to a Concession ticket.
Group Bookings close 16 February 2018.
In keeping with the South Australian Government health regulations introduced on 1 July 2016 which ban smoking from all outdoor dining areas, WOMADelaide will be a smoke-free event as of 2017. Festival goers wishing to smoke will be able to do so in the designated smoking areas marked on the festival map.
WOMADelaide Ltd respects and values the privacy of our customers and we are committed to protecting your personal information.
When purchasing tickets for WOMADelaide you are required to provide your personal information including your name, address, telephone number and other details like payment information. This information is collected so WOMADelaide can provide a range of services including processing your transaction, notifying you or any changes to the event and tracking your ticket details if your tickets are lost or stolen.
All information provided is kept confidential and is collected by a secure database not accessible to the public.
When required by law to disclose personal information, WOMADelaide complies as is appropriate.
Purchases made through our website are processed securely over the Internet using a dedicated private connection that is inaccessible to Internet users, and enhanced security features such as digital envelopes and content keys. With the combination of our system security features, including encrypted communication between our payment gateway and the merchant server; and a secure browser at the customer end, you can rest assured that your credit card information and anonymity are protected.
Fax on: (08) 8271 9905
Letter or in Person to:
WOMADelaide Foundation Ltd
12 King William Rd.
UNLEY SA 5061
VISA, Mastercard, Cheque, Money orders, Electronic Funds Transfer (phone for more details).
NB - for web orders we accept payment via VISA & MasterCard (not American Express or Diners).
FEES & CHARGES please note the ticket prices advertised are exclusive of fees and charges. If purchasing online the only payment form accepted is credit card whereby a Merchant Service Fee (MSF) is calculated. The MSF of 1.5% is a bank fee that unfortunately we cannot absorb this cost and regrettably have to pass on to the purchaser. Alternative payment methods are available such as Electronic funds transfer, cheque or money orders please email bec (at) womadelaide.com.au
For further information:
WOMADELAIDE BOX OFFICE
1300 496 623 or tickets (at) womadelaide.com.au
For any further festival information please visit the FAQ section of the WOMADelaide website.