Terms

Terms & Conditions

These terms govern ticket purchases, festival entry, and your experience at WOMADelaide. By continuing with your booking, and entering the festival, you accept these terms.

Tickets are non-refundable except as required by law, in accordance with Live Performance Australia Ticketing code of practice.  

Conditions of Entry

For the comfort and safety of all patrons, the following Conditions of Entry apply to all persons entering WOMADelaide. Patrons who do not comply will not be permitted entry.

Wristbands must be attached to your wrist prior to entering the gate and worn for the duration of your ticket. WOMADelaide reserves the right to deny admission to any person whose Wristband have been removed, tampered with, counterfeited, or duplicated. Tickets that have been purchased or obtained through illegal means will be refused entry to the event and PROVIDED to SA Police.

The event will proceed regardless of weather conditions.

The event organiser reserves the right to change the line-up, program, and/or playing schedule without notice.

Patrons are prohibited from bringing glass, high back chairs, large and oversized umbrellas, animals (except registered assistance and companion animals), alcohol, illegal substances, fireworks, knives, weapons, professional cameras (anything with a detachable lens), and tents.

Audio or visual recordings of the event and performers for commercial use are prohibited. Professional cameras (anything with a detachable lens) including drones cannot enter without written consent from WOMADelaide management.

Upon entry ticket holder’s property will be searched for the above prohibited items by security. Prohibited items will be confiscated, these items will not be returned, replaced or reimbursed and may be passed onto SAPOL.

It is a condition of the liquor licence for the event that after midnight all people under the age of 18 are in the supervision of an adult.

No unauthorised performances, busking, protesting, fundraising or flyering are allowed on the festival site. Protesters with materials around the entrances are not permitted. 

Flags, banners or signs of an unauthorised promotional, commercial, political, religious or offensive nature are not permitted.

A person must not, while within the site, obstruct or interfere with the conduct of WOMADelaide or the reasonable enjoyment of the festival by the patrons and participating artists in attendance.

Approved WOMADelaide authorised persons reserves the right to refuse admission or eject from the site any person behaving in a threatening or inappropriate manner. There will be no refund on any unused portion of tickets if you or your guest are of necessity asked by Event Security or management to leave, or if you decide not to attend any part of the event.

Only low ‘beach chairs’ are permitted on site and are to be used at the outer edges of the playing arenas. Standard height chairs will be confiscated at the gates. 

No tents designed for camping are permitted on site. Only pop-up sunshades can be used and must be erected to not block pathways or views of the stages for other patrons.

No belongings including sunshades, chairs, blankets can be left in the park overnight – All items brought in each day MUST be taken home with you when you leave each evening. Any items left in the park overnight will be removed and donated to charity. This is a requirement of the agreement for the use of Botanic Park, to ensure a safe environment and as courtesy to fellow festivalgoers.

WOMADelaide takes no responsibility for lost property.

Any non-biodegradable packaging brought to site must be taken home at the end of each day.

Tree climbing or damage to the Botanic Gardens is not permitted, as part of the festival’s agreement for use of Botanic Park.

Strobe effects may be used in performances and MCs will notify patrons before the show with a strobe warning.  

Patrons entering this site expressly consents to the recording and use of its image and/or voice (“Likeness”) for the purposes of worldwide commercial exploitation of its Likeness by WOMADelaide Foundation or any entity authorised by WOMADelaide Foundation, in any form. WOMADelaide may decide to approve and without any payment or compensation to the patron. The recording of the patron’s Likeness may be undertaken using a variety of methods, including by television cameras videography and photography.

WOMADelaide is a smoke-free event. Festival goers wishing to smoke or vape can only do so in designated smoking areas marked on the festival map.

WOMADelaide does not offer a ticket resale facility. Tickets purchased via unauthorised third-party sellers may not be valid, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.

Pricing and Payment Methods

Purchases can be made online, or during the event (unless sold out prior). 
WOMADelaide is cashless. We only accept VISA, Mastercard and debit cards. 

Advertised ticket prices are in $AUD and includes GST where applicable. Prices do not include postage or service fees.

Service Fees:

Service fee charges apply to each purchase, you will be notified of all charges prior to checkout. 

The service fee covers costs associated with “end-to-end service delivery” for the venue and partners, which includes the system the ticket is bought through, as well as customer service and staffing at the event.

Postage Fees:

Tickets purchased between August – February 2026 will be delivered by Australia post standard tracking envelope this incurs a $5.50 cost per order.

Purchases between February 26 – March 1 delivered by express post @$10 fee per order.

Postage fee is added to each order with tickets being posted out 

Ticket / Delivery Terms

Upon successful completion of your purchase a confirmation email is sent to you. If the email does not appear in your inbox check your spam folder. 

Purchasers will be allocated a unique barcoded wristband; this wristband is your entry and exit to the festival and cannot be removed. 

You CANNOT share your wristband. Multi day tickets come in the form of one wristband which gains you entry and exit over the selected festival days. 

Wristband(s) are posted either by standard domestic tracking or via express post check the status of your order or the delivery address please log into your WOMADelaide account. 

We can only post tickets within Australia. If you reside overseas, you can collect your ticket upon arrival during the festival.

Tickets purchased via unauthorised third-party sellers may not be valid, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.

Child and Youth Tickets

Ages are calculated at the date of entry to the festival. 

Children Under 13

Children under 3 years of age are free and do not need to have a wristband. Children aged 3-12 are free but must have a valid ticket to enter the festival. Adult ticket buyers can obtain up to two complimentary children's tickets when booking the adult tickets. Complimentary child tickets are ONLY available in the same transaction as your adult ticket purchase. 

Additional Children's tickets can be purchased at $30 for a festival ticket or $10 per single day. 

If you have not secured your free child ticket(s) with your original order, they will need to be purchased at the box office (unless sold out).

Youth Tickets

Discounted tickets are available for people aged 13 – 17 years. 

Concession

Valid concession types:
Full-time Students (National and International)
Australian Pensioner Card
Centrelink Health Care Card
Department of Veterans’ Affairs (DVA)
YHA Members

Companion Card

WOMADelaide is a participant of the National Companion Card scheme, offering disabled patrons holding a current companion card a second ticket for their support person at no charge. 

When you arrive at the Festival Box Office present your National Companion card, staff will allocate a corresponding complimentary ticket. There is a limit of one companion ticket per day. When attending for multiple days and retaining the same companion, a 3- or 4-Day ticket will be issued.

 

Refunds and Exchanges

Tickets are non-refundable except as required by law, in accordance with Live Performance Australia’s Code of Practice for Event Ticketing. www.liveperformance.com.au 

Refunds will not be given for the following reasons.

Failure to attend the event, change of mind, Everyday circumstances, Changes to the line-up/program, Artist cancellations, Inclement/severe weather - this is an all-weather event, refused entry or eviction from the event, Event dissatisfaction, COVID-19 or COVID-19 related symptoms

If you can no longer attend, we suggest you gift your ticket to a friend. WOMADelaide does not offer a ticket resale facility There are no names on tickets, you do not need to request a name change or be the purchaser of the original ticket to use it.

Refund Exceptions

In the unlikely case that WOMADelaide is cancelled, rescheduled and/or relocated, the full value of the ticket, will be refunded to the original ticket purchaser.

Exchanges

Tickets of equal value can be exchanged (unless sold out). Tickets can be upgraded from individual days to 3- or 4-day types. Youth or concession can be upgraded to an adult type. Upgrades are based on the release time. IE 3-day ticket purchased at subscriber rate if upgrading at the gates will be based on the final release advertised price. WOMADelaide does not downgrade tickets for any reason.

Feedback and Complaints

WOMADelaide is committed to having an environment where feedback and complaints are welcomed. For details, please email info@womadelaide.com.au 

Promotional Codes

Promotional offers are only available online at womadelaide.com.au

Promotional offers are only valid if the ticket or event has not sold out or reached capacity.

Promotional offers are not valid on already discounted ticket types or payment plans.

Payment Plan Purchases

Payment plans are available for 4-day and 3-day WOMADelaide festival tickets purchased between August and November.

Festival tickets ordered via payment plan require an initial payment of 10% of the order, plus fees. The remainder of instalments will be equally divided; payments must be finalised by 15 January 2026. The instalment payments will be automatically charged on the 15th of each month, to the credit card used for the initial payment. Please ensure your credit card has available funds and is valid during the time to pay period. 

If a scheduled instalment fails to process, the system will attempt to deduct any outstanding payments on the 15th of the month, in addition to the scheduled payment, a $10 missed payment fee will apply.

Discount prices are not available via Payment Plan. Gift vouchers cannot be redeemed on payment plans. The only payment accepted is via credit card.
Payment plan schedules cannot be changed, and unless required under applicable Trade Practices and Consumer Protection laws.

Delivery of Tickets

Tickets purchased under the Pay by Instalment plan will not be delivered until all payments have been finalised. 

Payment plan tickets are subject to all other terms and conditions of the WOMADelaide ticketing agreement.

Donations

WOMADelaide will determine where the funds are directed within its activities and charitable objectives. Where a donation is designated for a specific purpose, WOMADelaide will use its reasonable endeavours to direct that donation to that purpose.

Donations of $2 or more are tax deductible, depending on your personal tax position. Donors making one-off donations of $2 or more will receive a receipt for each donation and receipts for regular donations are sent to supporters at the end of each financial year.

Gift Vouchers

Gift vouchers are non – refundable.

Gift vouchers can be redeemed for any day of the festival (unless sold out prior). No change will be given. Gift Vouchers are valid for a three-year period from the date of purchase and  their unique voucher ID should be treated like cash. 

Gift vouchers cannot be redeemed on payment plans. 

Lost Tickets

Every wristband is uniquely identified by a barcode linking the wristband to the purchaser. Where tickets are lost, misplaced or damaged, the Foundation may charge a $5 administration fee to issue replacement tickets. 

Online Merchandise

WOMADelaide does not offer returns or refunds for items due to change of mind.

Processing

WOMADelaide aims to process all orders within one week of placement (excluding public holidays and weekends).

Shipping

Orders being shipped to addresses within Australia: Shipping fees are automatically calculated at checkout. Items are shipped via standard domestic tracking OR express post envelopes, please allow 5-7 working days from date of post.  

We currently do not offer international shipping. 

WOMADelaide is not liable for any incorrect delivery addresses provided or for parcels returned due to incorrect details. Orders returned because of incorrect information will incur a reshipping fee.

Items are carefully packaged to ensure safe delivery. In the rare case that an item arrives damaged, please contact us within 7 days of receiving your order. The damaged goods must be returned before a replacement can be sent.

Dated: 01/08/2025

The WOMADelaide Foundation, ABN 55 106 584 230 - a not for profit organisation listed on the Register of the Australian Charities and Not for Profits Commission. Managed by Arts Projects Australia and WOMAD Ltd. Presented in association with the Government of South Australia.